Blue Rose is a registered Global Business Partner with Pega and Appian. We provide Pega/Appian implementation, upgrade, migration and support & maintenance services to our customers right from inception to transition phases.

Our experienced Pega, Appians team are highly skilled in niche areas like Decisioning, Marketing, Predictive Modeling, AI and ML. Our teams are delivering the most complex implementations for clients in USA, Europe, India and APAC.

We have expertise to migrate from legacy to new technologies smoothly without interrupting operations and business. As a result, life cycle of functionality-rich existing systems is extended with new or improved functionality.

Pega Case Study – TELECOM

Business Problem

  • Customer had legacy systems that manage, on average, four orders per move, processes and systems was impeding its ability to see the full customer journey from end-to-end without substantial manual work.
  • Agents wouldn’t even know about the issue – from their perspective the job was done. Although systems reported that orders were completed successfully 97% of the time, its customers reported poor service.
  • The manual work, multiple orders, and sometimes unnecessary truck rolls were negatively impacting costs and profitability

BRT Involvement

  • Architects and Senior consultants Implemented a solution using case management capability to track each Customer journey and automate multiple steps that previously required a manual handoff between people and departments.
  • Implemented BAM reports to monitor the process efficiency on daily basis
  • Implementation completed in a short duration of 90 days.

Result

  • Gain real-time visibility into service relocation pipeline
  • Any agent would have visibility into the issue in real-time and could proactively take action.
  • Improved customer experience, responsiveness and efficiency.

Pega Case Study – INSURANCE

Business Problem:

  • Multiple systems used across geographies and lines of businesses leading to lack of consistency, transparency and data inconsistencies.
  • Diverse system and Processes make it difficult for claims handlers to settle claims across geographies
  • lack of agility in timely and accurate loss information reporting as well as fraud detection.

BRT Involvement

  • Architects and Senior consultants working on developing Single platform supporting claims handling across geographies and LOBs
  • Implemented the Situation Layer Cake as per the enterprise architecture that was defined
  • Successful roll outs along with our SI partner
  • Maintenance and support for the application

Result

  • One application for more than 600 claims experts worldwide
  • Increased transparency and faster response time to internal and external parties by having a central view.
  • Lower cost to serve through increased efficiencies and elimination of work.
  • Optimization and automation to eliminate bottlenecks and to improve communication support across geographies and business unit’s.

We Are Providing BPM Services And Solutions To The Most Complex Projects For Our Clients Who Are Global Leaders In Their Respective Industry Segments

INSURANCE

Specialty Insurance, Underwriting, Claim processing, Policy document Generation

TELECOM

Order processing, Billing, Customer Service, Decisions

HEALTH CARE

Underwriting, claim processing

Our Solution on Appian AppMarket

We have Published in Appian AppMarket an Examination System : End to End solution for Certification and Evaluation Certification and Evaluation System

Target customers for Certification and Evaluation Platform

  • Configure for 2 weeks and start using

Target beneficiaries:

  • Recruitment teams/subcontracting agencies: candidate evaluation with written tests

  • Certification agencies: system is completely ready to conduct any certification exams of products/regulatory certifications etc

  • Annual certification(Banks/Healthcare/Insurance): any organization doing annual certification for its employees like Security awareness, Ethics or new Laws.

“It has been very good to be working with the people at Blue Rose. I look forward to further engagement”

– Appian

Invoice Processing Automation (KPMG)

Business Problem

  • Automate Invoice processing. Routing should happen to approvers as per invoice value.
  • Need flexible system to add new cost center.
  • Integrate with other applications for automation.
  • Need reports to manage SLA during Invoice processing

Our Solution

  • Developed solution in Appian for Invoices to get routed to correct approver based on Invoice value and Cost Center.
  • Reports and automated escalation using email if SLA is going to be missed
  • Data is encrypted to ensure data security.
  • Document generation capabilities to create invoice from CSV file

Result

  • 50% improvement in productivity for 5,000 business users

We’re Here To Help Your Business

Through Creativity, Integrity & Innovation

LET’S GET STARTED!