Overview

Businesses need their sales, marketing and service automation systems to seamlessly synchronize with the way their customers interact and act.
While many organizations understand that Customer Relationship Management (CRM) is the essential component in managing their customer base, they are unable to navigate the parallel business challenges.
CRM gives you the fastest most complete way to put your customers at the center of everything you do.

CRM is a critical step for sales for all organizations. BRT’s experience and capability enables marketplace best practices implementation across verticals via its comprehensive portfolio of Advisory, Implementation and Support services.

Our Offering

The Blue Rose Customer Relationship Management (CRM) Center of Excellence (CoE) and offshore Development Center (ODC) is a frontrunner in delivering CRM services and solutions based on industry-leading CRM products—whether you want to implement CRM, upgrade the systems you have, use the CRM platform as the basis for other solutions, or take advantage of cloud-based CRM offerings.
The BRT CRM offers personalized solutions that are a perfect fit and improve every interaction within your organization as well as with your clients. We cover a scale of end-to-end CRM solutions, offering Sales, Marketing, Service Management, and implementation services. We have experience of Telecom, Insurance, Banking, Retail, Services and Automotive industry. Our solutions are capable of optimizing CRM platform for enterprise deployments. We enable organization to:

  • Track every opportunity and close more deals.
  • Deliver smarter service to achieve customer excellence.
  • Supercharge customer interaction at every touch point.
  • Improve customer, partner, and employee engagement.
  • Deliver a seamless experience across all points of commerce.
  • Build engaging and customized applications for unique business needs.

CRM Implementation Offerings

Consulting Services

  • Lead
  • Opportunity
  • Quote
  • Order

Order Types

  • New Activation Order
  • Conversion Order
  • Change Plan
  • Upgrade
  • Downgrade
  • Internal Shift
  • External Shift
  • Customer Initiated Suspend Order
  • System Initiated Suspend Order
  • Customer Initiated Resume Order
  • System Initiated Resume Order
  • Cease Order

Common Order

  • Cancel Order
  • Revision Order
  • Follow-on-Order

Loyalty

  • Loyalty Management
  • Campaign Management

Number Order

  • Change Number
  • Number Portability

Billing

  • Rating & Billing Convergence
  • Credit & Collections
  • Dunning
  • Billing & Invoicing

Equipment/Device Orders

  • Equipment Change
  • Device Sale on installment

Assurance

Service Request

Salesforce

Salesforce is the world’s leading provider of CRM solutions. Blue Rose has expertise on CRM products including cloud-based solutions and apps for sales, service, marketing, collaboration, analytics, and custom apps and mobile apps. We specialize in Force.com.

Our Salesforce.com and Force.com based Services include:

  • Sales process Planning & Assessment, and CRM Consulting

  • Implementation/Configuration and Customization

  • Ongoing Support and Global Helpdesk Services